Accelerating electronic payment for public services

Accordingly, in order to implement Resolution No.02/NQ-CP dated January 1st, 2019 of the Government on continuing the execution of major tasks and solutions on improving the business environment, increasing the national competitiveness in 2019 with vision to 2021, and the Directive No.30/CT-TTg dated October 30, 2018 of the Prime Minister on improving the quality in dealing with the administrative procedures at the Ministries, agencies, and local authorities, the SBV requested the banks, the foreign bank branches, and the intermediary payment service providers to actively implement the following contents:

1. Continue to focus on research and to accelerate the application of the advance technology solutions in order to improve the professional procedures and processes, diversify the payment products and services matching the payment demands of the organizations and individuals for public services, including healthcare, electricity, water, tuition fees,...

2. Study and come up with solutions for effective and efficient connection between the banks, intermediary payment service providers with the National Portal of E-Services, the electronic One-stop Shops of the Ministries, agencies and local authorities, as well as relevant organizations in order to simplify the administrative procedures and create favorable conditions for e-payment of charges and fees paid for public services.

3. Provide guidance and disseminate information to their customers in a timely and sufficient manner on all processes and procedures, operational steps and security measures for e–payments in general and online settlement of public service fees and charges.

4. Enhance the collaboration with the relevant entities and agencies to study, develop and enforce appropriate incentive policies, such as exemption, reduction and refund of payment fees, lucky draws, accumulated bonuses, etc., with a view to encouraging and creating a habit of using e-payment services for public services.

4. Direct their branches and subsidiaries to regularly inspect and verify the technical infrastructures, softwares for e–payments, ensuring accuracy, timeliness, smoothness and security of the e-payment operations.

5. Closely collaborate with the relevant entities to respond to customers’ complaints and claims of any errors or issues arising from e-payment operations in a timely manner.

MH