On May 25, 2018, the Ministry of Information and Communications (MIC) issued Decision No.798/QD-BTTTT on the transition of network codes and planning of telecommunication numbers. Accordingly, from September 15, 2018, 11-digit phone numbers will be switched to 10 digits.
Photo of SBV headquarters
Therefore, all banks are also required to carry out the data transition (code part of the 11-digit mobile numbers) due to the fact that 11-digit phone numbers of their customers are stored in the customer service records of the banks.
The State Bank of Vietnam (SBV) has considered the impacts of the phone number transition, measures of supporting the transition in the banking sector, and directed the banks to implement the following substances:
- Develop a transition plan in line with the transition schedule planned by the MIC and mobile telecommunications businesses;
- Proactively develop a suitable transition options, taking into account technological and electronic solutions (such as tools for customers to change telephone numbers via websites, Internet-Banking, Mobile- Banking, SMS-Banking ...) to ensure convenience for customers;
- Provide information and guidance for customers, and implement, ensure safe and smooth operations of banking services.
According to the information provided by the commercial banks with large numbers requiring to be switched, they have already developed solutions, tools and utilities to conduct the transition and to make updates of their customers’ mobile numbers.
Le Hang